Free Shipping Protection

Complimentary shipping protection provided by IdolNest at no extra cost when included with an eligible physical order. This is a store-provided service, not a third-party insurance policy.

What is covered

Physical items confirmed lost or damaged during shipment from IdolNest to the delivery address on the order. Coverage begins after dispatch; a pre-order awaiting release or a shipment that is still within its stated delivery estimate is not automatically considered lost.

How to request help

Contact IdolNest through our contact page with your order number and tracking details. For damage, keep the item and packaging and send clear photos of both. We may request carrier confirmation or supporting information to verify the issue.

Resolution

For an eligible, verified claim, IdolNest will arrange a replacement where available or refund the amount paid for the affected item and applicable tax to the original payment method. Shipping charges follow our existing shipping and refund policies. There is no extra protection fee or deductible.

What is not covered

Parcels marked delivered but not received, theft after delivery, incorrect or incomplete addresses supplied by the customer, refused or uncollected parcels, change of mind, and cosmetic wear to outer packaging that does not damage the product. Issues outside this protection can still be raised under our regular support and refund policies.

This service does not replace your rights under applicable consumer law.